Dates and Towns
• Wasaga Beach - May 10, 2010
• Owen Sound - May 11, 2010

Join us for this exciting one day workshop, as we strive to take Georgian Bay Customer Service above and beyond expectations! Learn how to WOW your customers, make a great first impression and build customer loyalty!

Who Should Attend?
• Accommodation & Dining Operators
• Tourism Information Service Providers
• Attraction & Entertainment Facility Operators
• Front Line Staff, Supervisors and Managers

Your registration includes:
• OTEC Service Excellence Training
• One Day Interactive Session (8:30am – 4:30 pm)
• Participant Manual
• Certificate of Recognition & Lapel Pin upon completion
• Lunch & coffee breaks

Registration Fee: $30 + gst
Your registration fee covers hospitality and meeting room costs – training provided free of charge compliments of the Ministry of Tourism Investment & Development Office and the Georgian Bay Destination Development Partnership.


Customer Loyalty
•Why customers leave us
•Three factors that contribute to customer loyalty

Service Commitments
•Importance of first impressions
•Three commitments that are basic to Service Excellence

Benefits of teamwork to:
• You
• Your team members
• Your customers
Building loyalty through team effort

• Elements of communication
• Listening to determine the customer’s needs and expectations

• “Moments of Truth” in a customer connection
• Maximizing “Moments of Truth” with each customer

• Three types of difficult customers
• 5-step communication process in pressure situations
• Effective ways of dealing with customer concerns

WOW Them
• Loyalty building
• Going the extra mile

Click Here to Register
REGISTRATION FEE: $30.00 + gst

Fees are non-refundable. Space is limited and filled on a first come first serve basis. Your registration will be finalized upon receipt of payment.